SHIPPING & RETURNS

Our goal is to fulfil your order as quickly as possible. All orders within the domestic UK will be shipped with Royal mail next day delivery, on business days (Monday - Friday, excluding bank holidays).

International orders are shipped with DHL Express, for the fastest and most reliable service.

Shipping rates:
UK

Royal Mail next working day + Free Returns - Free


EU

DHL Express (1-3 Business Days) - €11 (£10)


USA/Canada

DHL Express (1-4 Business Days) - $27 (£20)

 

Australia

DHL Express (2-4 Business Days) - $45 (£25)


Rest of the world

DHL Express (2-4 Business Days) - $24 (£18)

For international shipments, customer is responsible for all import duties and taxes. JODIVANESSA is not accountable for any fees charged by customs.

Please note: Orders placed after 2pm GMT won't be shipped until the following business day.

Returns


Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from JODIVANESSA, for a full refund.


If in an unlikely circumstance you are not completely satisfied with your purchase, simply return the item/s to us in their original condition and packaging within 14 days of receipt.


We will issue a full refund on receipt or exchange the item/s for a different size or colour etc if preferred.
Simply request your refund or exchange using our free returns form: https://jodivanessa.com/a/returns


We will then review your request and accept or in an unusual circumstance decline your request.
When accepted we will forward you an email, including your free printable returns label and/or digital barcode that can be shown at your local CollectPlus store.


Locate your nearest CollectPlus store here: https://www.collectplus.yodel.co.uk/store-locator?v=2


Once you have sent the parcel to your local CollectPlus store, you will then be able to track the shipment. We will notify you once we have received your parcel and begin processing your return.


Please note: 
You will not be refunded for any costs associated with the original shipment.

Free returns are only available for mainland United Kingdom.


Cancelling your order

To cancel your order simply contact info@jodivanessa.com , followed by the subject “Order cancellation” including your full name, order number and reason for cancelling. We will then take action immediately.


However if your order has already been processed, you will need to fill out the online returns form and send the item/s back to us.


Undelivered parcel

If your parcel is returned back to us as undelivered, your items will be automatically refunded and an email will be sent advising, you will have to place the order again.


Your parcel will be held at the post office for 18 days and this is your responsibility to arrange for a re-delivery, please check your tracking at www.royalmail.com/track-your-item


I have not received my order.

If your order has taken longer than 7 days to arrive from dispatch (UK ONLY). Please Feel free to contact us and we will be able to inform you further, info@jodivanessa.com