SHIPPING & RETURNS

All orders are dispatched within the same business day and shipped via Royal Mail or DHL Express (Monday - Friday, excluding bank holidays). 

UNITED KINGDOM

Royal Mail Tracked 48 (2-3 Business days) 

UNITED STATES/CANADA

DHL Express Tracked (3-5 Business Days)

EUROPE

Royal Mail International Tracked  (3-5 Business Days) 

AUSTRALIA/NEW ZEALAND

International Tracked  (5-7 Business Days) 

REST OF THE WORLD

International Tracked  (5-7 Business Days) 

PLEASE NOTE: Orders placed after 6pm GMT won't be shipped until the following business day.

IMPORT DUTIES & TAXES

All international orders are shipped on a Delivered at Place (DAP) basis and may be subject to import duties, taxes, VAT, customs clearance fees, or other charges once the shipment reaches the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Customers are responsible for paying all applicable import duties, taxes, and customs fees required for delivery. If the customer fails to pay these charges or fails to respond to the courier regarding customs clearance, the order may be returned to us.

RETURNS

https://jodivanessa.com/a/returns

Under the Consumer Contracts Regulations 2013, you have the right to return eligible items purchased from JODIVANESSA within 14 days of receiving your order.

If, in the unlikely event, you are not completely satisfied with your purchase, you may return your item(s) in their original, unworn, unwashed condition, with all original tags and packaging intact, within 14 days of receipt.

To request a return or exchange, please submit your request using our returns portal:

https://jodivanessa.com/a/returns

Once your request has been reviewed and approved, we will email you our returns address and instructions for returning your item(s).

Customers are responsible for the cost of returning their item(s) to JODIVANESSA unless the item is faulty or incorrect. We recommend using a tracked shipping service, as we cannot accept responsibility for returns lost or damaged in transit.

Once your return has been received and inspected, we will process your refund to your original payment method or, if requested, exchange the item for a different size, colour, or another eligible product (subject to availability).

Original shipping charges are non-refundable unless the return is due to a faulty or incorrect item.

PRE-ORDER

By placing a pre-order, you are reserving an item that is not currently in stock. Please read the following information before placing your order.

ESTIMATED DISPATCH

Pre-order items are expected to be dispatched within 4–6 weeks from the date your order is placed, unless otherwise stated on the product page. Please note that these timeframes are estimates and may occasionally change due to production or shipping delays.

PAYMENT

Payment is taken in full at the time your pre-order is placed. This secures your item and guarantees your place in the production queue.

SHIPPING

Your order will be dispatched as soon as your pre-order item is available. Once your order has been shipped, you will receive a confirmation email with tracking details.

ORDER UPDATES

We’ll keep you updated throughout the pre-order process via email or SMS if there are any significant changes to the estimated dispatch timeframe.

MADE TO ORDER

All made-to-order sales are final, as each piece is created specifically for you. Please ensure you check the size guide before placing your order, as no returns or exchanges will be accepted.

We aim to deliver your order within 2-6 weeks. If in an unlikely situation where your order is delayed, you will be notified promptly.

EXCHANGES

If you would like to exchange your item for a different product or size, you must first complete our returns request form and return your original item. Customers are responsible for all shipping costs associated with returning an item for an exchange.

Exchanges are subject to stock availability. If your requested item is in stock, your exchange will be processed once your return has been received and approved. If the requested item is out of stock, you will be notified. Your original item must still be returned in accordance with our Returns Policy.

REFUNDS

If you choose a refund, your return will be credited to the original payment method used for the purchase once your returned item has been received and approved. Please note that original shipping charges are non-refundable.

Refunds may take up to 14 working days to appear in your account, depending on your payment provider’s processing times.

If you have any questions about our returns process, please contact us at info@jodivanessa.com and we’ll be happy to assist.

REFUSED DELIVERY

If you refuse delivery of your order for any reason, you will be responsible for all costs incurred, including the original shipping charges, return shipping/courier fees, customs duties, taxes, and any additional charges associated with the return of the shipment.

Any import fees, return shipping costs, courier charges, or other related costs incurred will be deducted from any eligible refund. If these charges equal or exceed the value of the order, no refund will be issued.

CANCELLING YOUR ORDER

If you wish to cancel your order, please contact info@jodivanessa.com as soon as possible with the subject line “Order Cancellation”. Please include your full name, order number, and the reason for your cancellation request. We will do our best to stop your order before it is processed.

If your order has already been processed or dispatched, it can no longer be cancelled. In this case, you will need to complete our online returns form and return the item(s) to us in accordance with our Returns Policy.

I HAVE NOT RECEIVED MY ORDER

If your order has not arrived within 14 days of dispatch (excluding pre-orders & Made-to-order), please contact us at info@jodivanessa.com. We’ll be happy to investigate and provide you with an update on your delivery.